Shipping policy
Shipping Policy
Tokyo Look (a Sorakami Company)
1. Order Processing and Fulfillment
All Tokyo Look posters are made-to-order using print-on-demand technology through our production partner, Printful.
Fulfillment typically takes 2–5 business days before your order is shipped.
This time frame allows for printing, quality checks, and packaging.
Over 97% of our orders are shipped within 5 business days.
Please note that fulfillment time is separate from shipping time.
Your estimated delivery time = Fulfillment time + Shipping time.
2. Estimated Delivery Times by Region
Once your order has been fulfilled, approximate shipping times are as follows:
United States:
3–6 business days with standard shipping. Express shipping (when available) usually delivers within 1–3 business days.
Canada:
3–10 business days depending on the province. Deliveries to remote areas may take slightly longer due to customs processing.
United Kingdom:
4–8 business days. Orders are fulfilled locally through Printful’s UK facility, which helps minimize customs delays.
European Union:
4–10 business days depending on the destination country. Some regions may incur additional duties or import fees.
Australia:
3–20 business days. Delivery time varies widely depending on the region.
Japan:
3–10 business days. Printful partners with regional couriers to reduce shipping time where possible.
Mexico:
7–15 business days on average, depending on location and customs processing.
Singapore:
4–10 business days.
Rest of World:
7–20 business days or more, depending on destination, local postal efficiency, and customs procedures.
These delivery windows are estimates only and may vary due to factors outside our control such as customs clearance, weather conditions, or carrier delays.
3. Shipping Costs and Methods
Shipping rates are calculated at checkout and depend on destination, product size, and available shipping method.
Standard shipping is available for all regions. Express shipping options are offered for select countries, including the US, UK, EU, and Japan.
All orders include tracking information when available.
4. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country.
These fees are the responsibility of the customer and are not included in the product or shipping prices shown at checkout.
When possible, orders are fulfilled from a Printful facility near the delivery address to reduce customs clearance time.
5. Lost or Delayed Packages
If your estimated delivery date has passed, please allow an additional 5 business days, as occasional carrier or customs delays may occur.
If your order still hasn’t arrived after this period, please contact us at hello@sorakami.com with your order number, and we’ll investigate the issue.
In cases where a package is confirmed lost by the carrier, we will issue a replacement or refund in accordance with our Return & Refund Policy.
6. Delivery Issues
If your order cannot be delivered due to an incorrect or incomplete address provided by the customer, the package may be returned to the sender.
In such cases, we can reship the order once the correct address and reshipping costs are confirmed.
If the order is refused or unclaimed by the customer, it may not be eligible for a refund, as all products are custom-printed on demand.
7. Peak Seasons and Delays
During high-volume periods (e.g., holidays, year-end, sales events), both fulfillment and shipping times may take longer than usual.
Severe weather or postal strikes can also impact transit times in some regions.
We always aim to deliver as quickly as possible and will communicate any major delays via email when applicable.
8. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number and link to follow the parcel’s progress.
If your tracking number does not update for several days, please contact us at hello@sorakami.com, and we will look into it with our logistics partners.
9. Contact
For any questions related to shipping, delivery times, or order tracking, please contact our support team at:
📧 hello@sorakami.com